Overview   |   Agenda   |   Sponsors

Social CRM Strategies for Business Seminar Series
Palo Alto, California
Sept 13-14
Host: SAP

Why You Should Attend
In this information packed seminar, you experience:
• The profound impact the Social Customer has on today's business and what companies need to do to respond
• How to develop a Social CRM strategy and framework that works for both internal and external customer engagements
• Best practices in designing customer engagement models to embrace the Social Customer
• What social channels companies are using to maximize their ROI in Social CRM
• How a company can incorporate and take advantage of industry leading efforts in Social Sales, Marketing and Services
• A plethora of Social CRM examples that work.

Who Should Attend
This seminar is designed for executives, managers and professionals in:
• Sales
• Marketing
• Customer Support
• CRM Industry, Technology and Services
• CRM Consulting and Professional Services

Attendees receive Certification in Social CRM Strategy, CRM Certified Logo and 1 year membership to the National CRM Association.

What They are Saying
"This advanced training delivers immediate ROI for your company and your career."
Michael Thomas, President, The National CRM Association

"Top-notch... This was an outstanding seminar and learning experience."
Chris Miller, Interimage, Director, Federal Systems